Although you try to qualify the leads you sell as best you can, because this makes your leads more valuable to your clientelle. Sometimes leads with bad contact information, or errors, or just plain non-qualified leads get through. This is why AIMpromote give the clinet the ability to request a refund on leads that you sold them. By clicking a refund request link, next to in the lead in question, they can ask for a refund. They can choose from a list of reasons, that you create, as to why they are requesting a refund. That request goes into a refund moderation page in your system where you can approve or deny the refund. IF you deny it, you can give the client the resons why.